Tag: Aspect

Chat Me, Tweet Me, Call Me, Maybe? Increase in Channel Choices Not Yet Improving Customer Relationships

CHELMSFORD, MA–(Marketwire / Asianet-Pakistan – March 19, 2013) – – Frustrations remain high as four in ten people would rather go to the DMV than contact customer service – Forty-two percent would rather have companies use social media for good customer service than to promote products – Consumers feel more in control of their relationship […]